Acceptance Criteria

Clinical Guidelines

Please note the acceptance and exclusion criteria cannot be all encompassing. Clinicians should use their clinical judgement when referring patients into the pathways using the acceptance and exclusion criteria below as a guide as to the patient’s acuity, capacity and compliance to care.

Remote Managed Care

Our Remote Managed Care services are open to all adult patients in the United Kingdom who are more than or equal to 18 years old, who have or are suspected to have, or who are at risk of, respiratory conditions. Eligible patients must comply with the defined Acceptance Criteria and Exclusion Criteria.

Respiratory Conditions

All respiratory conditions

  • Stable Clinical Condition: The patient should be clinically stable, with vital signs within acceptable ranges, and not requiring immediate inpatient care. This means:

    • Oxygen saturation (SpO2) at rest of more than or equal to 92% if non-CO2 retainer, and more than or equal to 88% if a CO2 retainer.

    • Respiratory rate is stable and within an acceptable range.

    • No signs of severe respiratory distress or failure.

    • Blood pressure and heart rate are stable.

    Low Risk of Deterioration: The patient should be assessed as low risk for deterioration. They should not have any high-risk factors that would necessitate inpatient care, such as:

    • Significant comorbidities that complicate care management.

    • Recent severe exacerbations of any chronic conditions (e.g. Respiratory, Cardiac).

    • No clinical issues requiring immediate clinical intervention/investigation (e.g. cardiovascular instability)

    • NEWS score less than 2

     Ability to Engage with Virtual Care: The patient must be able to engage with virtual care services, which may include:

    • Ability to use technology for remote monitoring (e.g., smartphone, tablet).

    • Capability to measure and report vital signs at home (e.g. using a pulse oximeter).

    Capacity for Self-Management - The patient or their caregiver has the cognitive and physical ability to manage the condition at home, including the ability to use inhalers, nebulisers, and peak flow meters.

    Consent and Understanding: The patient (or their caregiver) must provide informed consent to participate in the RM&D pathway and demonstrate understanding of the care plan and how to seek help if their condition worsens.

    Stable Home Environment - The patient’s home environment is deemed safe and stable, with no significant risks that could compromise their health or the effectiveness of remote monitoring (e.g., availability of heating).

    Willingness to Participate - The patient (and caregiver, if applicable) is willing to participate in the RM&D pathway and is comfortable with the concept of remote monitoring and management.

    • Unstable Vital Signs - Blood pressure, heart rate, respiratory rate, or oxygen saturation levels that indicate instability and require constant monitoring or intervention. NEWS2 score of 2 or more

    • Clinical suspicion of other conditions – Suspicion of Myocardial Infarction, Pulmonary Embolism, or Empyema

    • Requirement for Continuous Oxygen Therapy - Patients who need continuous high levels of oxygen that cannot be safely managed at home.

    • Altered Mental Status - Confusion, delirium, or reduced consciousness that could impact the patient's ability to manage their condition safely at home.

    • Acute Cardiac Events - Recent or ongoing cardiac events such as myocardial infarction, severe arrhythmias, or heart failure exacerbation.

    • Severe Comorbidities - Presence of severe comorbid conditions like advanced chronic obstructive pulmonary disease (COPD), heart failure, renal failure, liver failure, uncontrolled diabetes, or other conditions that require hospital-level care.

    • Inability to Self-Manage or Lack of Carer Support - Patients who are unable to manage their care independently or do not have adequate carer support at home.

    • Mental health issues - Severe/acute mental health issues or substance abuse issues that are significant enough to greatly impact ability to maintain compliance and contact with clinicians.

    • Recent Surgery or Procedures - Patients who have recently undergone surgery or invasive procedures that require close monitoring.

    • Requirement for Intravenous Medication or Fluids - Patients who need IV medications or fluids that cannot be administered in a home setting.

    • Social or Environmental Concerns - Unsafe home environment, lack of access to necessary resources (like heating or food), or social concerns that make home care inappropriate.

    • Severe Infection - Evidence of sepsis or severe infection that requires hospital-level interventions and close monitoring.

Acute Virtual Ward

Our Acute Virtual Wards are open to all adult patients in the United Kingdom who are more than or equal to 18 years old, who have or are suspected to have, or who are at risk of, respiratory conditions. Eligible patients must comply with the defined Acceptance Criteria and Exclusion Criteria.

Respiratory Conditions

Acute Respiratory Infection (ARI)

  • Confirmed Diagnosis of ARI: The patient must have a confirmed diagnosis of an acute respiratory infection, which may include conditions such as pneumonia, bronchitis, COVID-19, influenza, or exacerbation of chronic respiratory conditions like COPD. 

    Diagnostics and medications: Required diagnostics are requested by the referring Consultant and acute medications prescribed e.g. Antibiotics 

    Stable Clinical Condition: The patient should be clinically stable, with vital signs within acceptable ranges, and not requiring immediate high-dependancy hospital care or intensive hospital care. This means: 

    • Oxygen saturation (SpO2) at rest of more than or equal to 92% if non-CO2 retainer, and more than or equal to 88% if a CO2 retainer. 

    • Respiratory rate is stable and within an acceptable range. 

    • No signs of severe respiratory distress or failure. 

    • Blood pressure and heart rate are stable. 

    Low to Moderate Risk of Deterioration: The patient should be assessed as low to moderate risk for deterioration. They should not have any high-risk factors that would necessitate inpatient care, such as: 

    • Significant comorbidities that complicate management of the diagnosed condition

    • Recent severe exacerbations of chronic respiratory conditions. 

    • No other clinical issues requiring immediate clinical intervention/investigation (e.g. cardiovascular instability) 

    • High levels of oxygen requirements that cannot be managed at home. 

    • NEWS score less than or equal to 2 

    • CURB65 score 2 or lower at initial presentation (to guide acuity and the speed of onboarding)

    Ability to Engage with Virtual Care: The patient or carer must be able to engage with virtual care services, which may include: 

    • Ability to use technology for remote monitoring (e.g., smartphone, tablet). 

    • Capability to measure and report vital signs at home (e.g. using a pulse oximeter). 

    Capacity for Self-Management - The patient or their caregiver has the cognitive and physical ability to manage the condition at home, including the ability to use inhalers, nebulisers, and peak flow meters. 

    Consent and Understanding: The patient (or their caregiver) must provide informed consent to participate in the virtual ward and demonstrate understanding of the care plan and how to seek help if their condition worsens. 

    Stable Home Environment - The patient’s home environment is deemed safe and stable, with no significant risks that could compromise their health or the effectiveness of remote monitoring (e.g., availability of heating). 

    Adherence to Treatment Plan - The patient has a history of adherence to prescribed asthma treatment and management plans, or there is confidence that they will adhere to the Virtual Ward's care plan. 

    Willingness to Participate - The patient (and caregiver, if applicable) is willing to participate in the Virtual Ward pathway and is comfortable with the concept of remote monitoring and management. 

  • Severe Respiratory Distress - Patients with significant respiratory distress requiring immediate in-hospital care, such as high-flow oxygen therapy or mechanical ventilation. 

    Unstable Vital Signs - Blood pressure, heart rate, respiratory rate, or oxygen saturation levels that indicate instability and require constant monitoring or intervention. NEWS2 score of 3 or more 

    Clinical suspicion of other conditions – Suspicion of Myocardial Infarction, Pulmonary Embolism, or Empyema 

    Requirement for Continuous Oxygen Therapy - Patients who need continuous high levels of oxygen that cannot be safely managed at home. 

    Altered Mental Status - Confusion, delirium, or reduced consciousness that could impact the patient's ability to manage their condition safely at home. 

    Acute Cardiac Events - Recent or ongoing cardiac events such as myocardial infarction, severe arrhythmias, or heart failure exacerbation. 

    Severe Comorbidities - Presence of severe comorbid conditions like advanced chronic obstructive pulmonary disease (COPD), heart failure, renal failure, liver failure, uncontrolled diabetes, or other conditions that require hospital-level care. 

    Inability to Self-Manage or Lack of Carer Support - Patients who are unable to manage their care independently or do not have adequate carer support at home. 

    Mental health issues - Severe/acute mental health issues or substance abuse issues that are significant enough to greatly impact ability to maintain compliance and contact with clinicians. 

    Recent Surgery or Procedures - Patients who have recently undergone surgery or invasive procedures that require close monitoring. 

    Requirement for Intravenous Medication or Fluids - Patients who need IV medications or fluids that cannot be administered in a home setting. 

    Social or Environmental Concerns - Unsafe home environment, lack of access to necessary resources (like heating or food), or social concerns that make home care inappropriate. 

    End-of-Life Care - Patients requiring palliative care where hospital admission is more appropriate for symptom management.  

    Severe Infection - Evidence of sepsis or severe infection that requires hospital-level interventions and close monitoring. 

    Pregnancy – The patient is pregnant or suspects they are pregnant 

Asthma

  • Confirmed Diagnosis of Asthma - Patient must have a confirmed diagnosis of asthma by the referring Consultant 

    Diagnostics and medications: Required diagnostics are requested by the referring Consultant and acute medications prescribed e.g. Steroids 

    Moderate Asthma Exacerbation - The patient is experiencing a moderate exacerbation that requires close monitoring and treatment adjustment but does not require high-dependancy hospital care or intensive hospital care. PEFR more than 50–75% best or predicted and normal speech, with no features of acute severe or life-threatening asthma. 

    Stable Clinical Condition: The patient should be clinically stable, with vital signs within acceptable ranges, and not requiring immediate high dependancy hospital care or intensive hospital care. This means: 

    • Oxygen saturation (SpO2) at rest of more than or equal to 92% if non-CO2 retainer, and more than or equal to 88% if a CO2 retainer. 

    • Respiratory rate is stable and within an acceptable range. 

    • No signs of severe respiratory distress or failure. 

    • Blood pressure and heart rate are stable. 

    • NEWS2 less than or equal to 2 

    • Peak flow > 50% of predicted best score 

     Stabilisation Post-Initial Treatment - The patient has been stabilised following initial treatment (e.g., in an emergency department or Inpatient setting) and is safe to be managed in a non-hospital setting with remote support. Note – if the patient needed more than 3-4 nebulisers before stabilising, required intravenous Magnesium or Aminophylline as initial treatment, or presented with a PEFR of less than 33% of predicted these patients can be taken at the discretion of the Consultant after 24 hours of observation in the inpatient setting. 

    Ability to Engage with Virtual Care: The patient must be able to engage with virtual care services, which may include: 

    • Ability to use technology for remote monitoring (e.g., smartphone, tablet). 

    • Capability to measure and report vital signs at home (e.g. using a pulse oximeter).

    Capacity for Self-Management - The patient or their caregiver has the cognitive and physical ability to manage the condition at home, including the ability to use inhalers, nebulisers, and peak flow meters. 

    Consent and Understanding: The patient (or their caregiver) must provide informed consent to participate in the virtual ward and demonstrate understanding of the care plan and how to seek help if their condition worsens. 

    Stable Home Environment - The patient’s home environment is deemed safe and stable, with no significant risks that could compromise their health or the effectiveness of remote monitoring (e.g., availability of heating, absence of significant allergens). 

    Adherence to Treatment Plan - The patient has a history of adherence to prescribed asthma treatment and management plans, or there is confidence that they will adhere to the Virtual Ward's care plan. 

    Willingness to Participate - The patient (and caregiver, if applicable) is willing to participate in the Virtual Ward pathway and is comfortable with the concept of remote monitoring and management. 

  • Unstable Vital Signs - Blood pressure, heart rate, respiratory rate, or oxygen saturation levels that indicate instability and require constant monitoring or intervention. NEWS2 score of 3 or more. 

    Severe or Life-Threatening Asthma Exacerbation - Patients experiencing a sever or life-threatening asthma attack: 

    • Persistent or worsening symptoms despite maximal therapy in an outpatient setting. 

    • Requirement for high-flow oxygen, non-invasive ventilation, or mechanical ventilation. 

    • Requirement for regular nebulised therapy (more than 2 nebulisers in a 24-hour period) 

    Uncontrolled Hypoxemia - Oxygen saturation (SpO2) less than 92% on room air or requiring supplemental oxygen. 

    Significant Co-morbidities - Co-existing medical conditions that could complicate asthma management, such as heart failure, COPD, or other respiratory conditions. Recent myocardial infarction or unstable cardiovascular conditions. 

    Inability to Self-Manage - Patients who are unable or unwilling to engage in self-monitoring and self-management. Cognitive impairment or lack of support that would prevent effective remote monitoring. 

    Recent ICU Admission - Patients who have been recently discharged from the Intensive Care Unit (ICU) following a severe asthma attack may require closer in-person monitoring. 

    Poor Adherence to Treatment - History of non-compliance with asthma management plans or medication. Patients with a pattern of frequent emergency department visits due to poor adherence. 

    Altered Mental Status - Confusion, delirium, or reduced consciousness that could impact the patient's ability to manage their condition safely at home. 

    Mental health issues - Severe/acute mental health issues or substance abuse issues that are significant enough to greatly impact ability to maintain compliance and contact with clinicians. 

    Lack of Access to Technology - Patients who do not have reliable access to the necessary technology (e.g., smartphone, internet) or the ability to use it. 

    Inability to Self-Manage or Lack of Carer Support - Patients who are unable to manage their care independently or do not have adequate carer support at home. 

    Social or Environmental Concerns - Home conditions that are not conducive to safe asthma management (e.g., exposure to allergens, inadequate heating or ventilation), or social concerns that make home care inappropriate. 

    Recent Use of Oral Corticosteroids - Patients who have required multiple courses of oral corticosteroids in a short period, indicating uncontrolled asthma. 

    End-of-Life Care - Patients requiring palliative care where hospital admission is more appropriate for symptom management. 

    Pregnancy with Uncontrolled Asthma - Pregnant patients with poorly controlled asthma may require more specialised care than can be provided virtually. 

Chronic Obstructive Pulmonary Disease (COPD)

  • Confirmed Diagnosis of COPD - Patient must have a confirmed diagnosis of COPD by the referring Consultant 

    Diagnostics and medications: Required diagnostics are requested by the referring Consultant and acute medications prescribed e.g. Steroids 

    Moderate COPD Exacerbation - The patient is experiencing a moderate COPD exacerbation that requires close monitoring and treatment adjustment but does not require high-dependancy or intensive hospital care. Moderate COPD in line with GOLD1 stage 2 COPD - FEV1 (forced expiratory volume in 1 second) between 50% and 79% of the predicted value, meaning that lung function is moderately reduced. 

    Stable Clinical Condition: The patient should be clinically stable, with vital signs within acceptable ranges, and not requiring immediate high-dependancy or incentive hospital care. This means: 

    • Oxygen saturation (SpO2) at rest of more than or equal to 92% if non-CO2 retainer, and more than or equal to 88% if a CO2 retainer. 

    • Respiratory rate is stable and within an acceptable range. 

    • No signs of severe respiratory distress or failure. 

    • Blood pressure and heart rate are stable. 

    • NEWS2 less than or equal to 3 

    • DECAF score of 0-2 

    Stabilisation Post-Initial Treatment - The patient has been stabilised following initial treatment (e.g., in an emergency department or Inpatient setting) and is safe to be managed in a non-hospital setting with remote support. The patient should not be in any respiratory distress, does not require supplementary oxygen, symptoms of the exacerbation are significantly improved and stable for over 24 hours. 

    Ability to Engage with Virtual Care: The patient must be able to engage with virtual care services, which may include: 

    • Ability to use technology for remote monitoring (e.g., smartphone, tablet). 

    • Capability to measure and report vital signs at home (e.g. using a pulse oximeter). 

    Capacity for Self-Management - The patient or their caregiver has the cognitive and physical ability to manage the condition at home, including the ability to use inhalers, nebulisers, and spirometry. 

    Consent and Understanding: The patient (or their caregiver) must provide informed consent to participate in the virtual ward and demonstrate understanding of the care plan and how to seek help if their condition worsens. 

    Stable Home Environment - The patient’s home environment is deemed safe and stable, with no significant risks that could compromise their health or the effectiveness of remote monitoring (e.g., availability of heating, absence of significant allergens). 

    Adherence to Treatment Plan - The patient has a history of adherence to prescribed asthma treatment and management plans, or there is confidence that they will adhere to the Virtual Ward's care plan. 

    Willingness to Participate - The patient (and caregiver, if applicable) is willing to participate in the Virtual Ward pathway and is comfortable with the concept of remote monitoring and management. 

  • Unstable Vital Signs - Blood pressure, heart rate, respiratory rate, or oxygen saturation levels that indicate instability and require constant monitoring or intervention. NEWS2 score of 3 or more 

    Severe COPD Exacerbation - Patients experiencing a life-threatening COPD exacerbation. 

    • Persistent or worsening symptoms despite maximal therapy in an outpatient setting. 

    • Requirement for high-flow oxygen, non-invasive ventilation, or mechanical ventilation. 

    Uncontrolled Hypoxemia - Oxygen saturation (SpO2) less than 92% on room air or requiring supplemental oxygen if non-CO2 retainer, and less than 88% if a CO2 retainer. 

    Significant Co-morbidities - Co-existing medical conditions that could complicate COPD management, such as uncontrolled: heart failure, kidney failure, liver failure, diabetes, recent myocardial infarction or unstable cardiovascular conditions. 

    Inability to Self-Manage - Patients who are unable or unwilling to engage in self-monitoring and self-management. Cognitive impairment or lack of support that would prevent effective remote monitoring. 

    Recent ICU Admission - Patients who have been recently discharged from the Intensive Care Unit (ICU) following a severe asthma attack may require closer in-person monitoring. 

    Poor Adherence to Treatment - History of non-compliance with COPD management plans or medication. Patients with a pattern of frequent emergency department visits due to poor adherence. 

    Altered Mental Status - Confusion, delirium, or reduced consciousness that could impact the patient's ability to manage their condition safely at home. 

    Mental health issues - Severe/acute mental health issues or substance abuse issues that are significant enough to greatly impact ability to maintain compliance and contact with clinicians. 

    Lack of Access to Technology - Patients who do not have reliable access to the necessary technology (e.g., smartphone, internet) or the ability to use it. 

    Inability to Self-Manage or Lack of Carer Support - Patients who are unable to manage their care independently or do not have adequate carer support at home. 

    Social or Environmental Concerns - Home conditions that are not conducive to safe asthma management (e.g., exposure to allergens, inadequate heating or ventilation), or social concerns that make home care inappropriate. 

    End-of-Life Care - Patients requiring palliative care where hospital admission is more appropriate for symptom management. 

    Pregnancy - Pregnant patients with poorly controlled COPD may require more specialised care than can be provided virtually.

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