Access Treatment
Accessing our services is as quick and easy as 1, 2, 3:
Complete our quick and simple online referral form below - it only takes 60 seconds. Once received we will contact you straight back.
Please note our hours of operation for processing Referrals (given below).
Refer or Self-Refer Now
Our Client Services team will explain the Care Plan, along with associated costs and terms of its provision. Should the patient wish to proceed, we will make a record of their consent and accept them into the service. We will then take payment.
Onboarding
Home delivery & setup
We dispatch the monitoring devices on a 12 hour service and our Virtual Nursing Hub arrange a Welcome call. During the call our nurses will brief the Patient and their carers, as well as setup the monitoring devices and take first measurements.
Complete the below simple form to refer or self-refer here and now
Prefer to talk to us? Call us on 0121 816 0425
We are open to self-referrals and referrals from Virtue Members and registered organisations 365 days a year.
If you are not a Virtue Member, or your organisation is not registered with Virtue, you may still make a self-referrals anytime, however please note the hours during which we process such referrals are limited to Monday to Friday 9:00am - 6:00pm, excluding Bank Holidays.
Please note the following guidance on making referrals, which varies depending on the party making the Referral.
Patient Self-Referral Forms
Referrals Hours & Guidelines
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Via the Virtue Website:
Virtue Members can Self-Refer via the Virtue website 7 days a week, 24 hours a day, 365 days per year. Referrals received will be processed during the hours of operation of our Virtual Nursing Hub which are:
08:00 – 19:00 every day, including bank holidays
Via Phone:
Virtue Members can Self-Refer via phone 7 days a week, 365 days per year during the hours of 08:00 – 19:00 every day, including bank holidays.
Please note:
Acceptance of a Self-Referral by Virtue is subject to provision of Patient Consent to Virtue, as well as Acceptance of the Patient by Virtue
For Virtue Members with a VitalSign pack, Virtue will initiate Virtual Hospital Clinical Services immediately upon receipt of Patient Consent and Acceptance of the Patient. If a VitalSigns pack has not been pre-purchased, Virtue will dispatch this upon Consent and Acceptance.
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Via the Virtue Website:
Non-Members may Self-Refer via the Virtue website 7 days a week, 24 hours a day, 365 days per year. Referrals received will be processed during the hours of operation of our Client Services Team which are:
09:00 – 18:00 Monday to Friday, excluding bank holidays
Via Phone:
Self-Referrals can be made by Non-Members via phone during the hours of operation of the Virtue Client Services Team, which are:
09:00 – 18:00 Monday to Friday, excluding bank holidays.
Please note:
Acceptance of the Referral by Virtue is subject to provision of Acceptance of Virtue’s Terms of Business and the Schedule of Services
Upon Acceptance of Virtue’s Standard Terms of Business and the Schedule of Services, Virtue will take payment for the services and will dispatch any required remote monitoring devices.
Virtue Consultant Referral Forms
Referrals Hours & Guidelines
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Via the Virtue Platform:
Virtue Consultants can make referrals of Virtue Members via the Virtue Platform 7 days a week, 24 hours a day, 365 days per year. Referrals received will be processed during the hours of operation of our Virtual Nursing Hub which are:
08:00 – 19:00 every day, including bank holidays
Via Phone:
Virtue Consultants can make referrals of Virtue Members via phone 7 days a week, 365 days per year during the hours of 08:00 – 19:00 every day, including bank holidays.
Please note:
Acceptance of the Referral by Virtue is subject to provision of Patient Consent in line with the Terms of their Membership
Upon receipt of Patient Consent, for Virtue Members with a VitalSign pack, Virtue will initiate Virtual Hospital Clinical Services immediately. If a VitalSigns pack has not been pre-purchased, Virtue will dispatch this.
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Via the Virtue Platform:
Virtue Consultants can make referrals of Non-Members via the Virtue Platform 7 days a week, 24 hours a day, 365 days per year. Referrals received will be processed during the hours of operation of our Client Services Team, which are:
09:00 – 18:00 Monday to Friday, excluding bank holidays
Via Phone:
Virtue Consultants can make referrals of Virtue Members via phone during the hours of operation of our Client Services Team, which are:
09:00 – 18:00 Monday to Friday, excluding bank holidays.
Please note:
Acceptance of the Referral by Virtue is subject to provision of Acceptance of Virtue’s Terms of Business and the Schedule of Services
Upon Acceptance of Virtue’s Standard Terms of Business and the Schedule of Services, Virtue will take payment for the services and will dispatch any required remote monitoring devices.
Unaffiliated Private GPs & Consultant Referral Form
Referral Hours & Guidelines
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Via the Virtue Website:
Private GPs may Refer a Patient via the Virtue website 7 days a week, 24 hours a day, 365 days per year. Referrals received will be processed during the hours of operation of our Virtual Nursing Hub which are:
08:00 – 19:00 every day, including bank holidays
Via Phone:
Private GPs may Refer a Virtue Member via phone 7 days a week, 365 days per year during the hours of 08:00 – 19:00 every day, including bank holidays.
Please note:
Acceptance of a Self-Referral by Virtue is subject to provision of Patient Consent to Virtue, as well as Acceptance of the Patient by Virtue
For Virtue Members with a VitalSigns pack, Virtue will initiate Virtual Hospital Clinical Services immediately upon receipt of Patient Consent and Acceptance of the Patient. If a VitalSigns pack has not been pre-purchased, Virtue will dispatch this upon Consent and Acceptance.
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Via the Virtue Website:
Non-Members may be referred by a Homecare Provider via the Virtue website 7 days a week, 24 hours a day, 365 days per year. Referrals received will be processed during the hours of operation of our Client Services Team which are:
09:00 – 18:00 Monday to Friday, excluding bank holidays
Via Phone:
Homecare providers may refer Non-Members via phone during the hours of operation of the Virtue Client Services Team, which are:
09:00 – 18:00 Monday to Friday, excluding bank holidays.
Please note:
Acceptance of the Referral by Virtue is subject to provision of Acceptance of Virtue’s Terms of Business and the Schedule of Services
Upon Acceptance of Virtue’s Standard Terms of Business and the Schedule of Services, Virtue will take payment for the services and will dispatch any required remote monitoring devices.
Referrals from the NHS
Referral Hours & Guidelines
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Via the Virtue Platform:
NHS organisations with a Virtue Account may Refer Patients via the Virtue Platform 7 days a week, 24 hours a day, 365 days per year. Referrals received will be processed during the hours of operation of our Virtual Nursing Hub which are:
08:00 – 19:00 every day, including bank holidays
Via Phone:
NHS organisations with a Virtue Account may Refer Patients via phone 7 days a week, 365 days per year during the hours of 08:00 – 19:00 every day, including bank holidays.
Please note:
Acceptance of a Self-Referral by Virtue is subject to provision of Patient Consent to Virtue, as well as Acceptance of the Patient by Virtue
For Virtue Members with a VitalSign pack, Virtue will initiate Virtual Hospital Clinical Services immediately upon receipt of Patient Consent and Acceptance of the Patient. If a VitalSigns pack has not been pre-purchased, Virtue will dispatch this upon Consent and Acceptance.
-
Via the Virtue Website:
NHS organisations without a Virtue account may refer patients via the Virtue website 7 days a week, 24 hours a day, 365 days per year. Referrals received will be processed during the hours of operation of our Client Services Team which are:
09:00 – 18:00 Monday to Friday, excluding bank holidays
Via Phone:
NHS organisations without a Virtue account may refer patients via phone during the hours of operation of the Virtue Client Services Team, which are:
09:00 – 18:00 Monday to Friday, excluding bank holidays.
Please note:
Acceptance of the Referral by Virtue is subject to provision of Acceptance of Virtue’s Terms of Business and the Schedule of Services
Upon Acceptance of Virtue’s Standard Terms of Business and the Schedule of Services, Virtue will take payment for the services and will dispatch any required remote monitoring devices.
Homecare Provider Referral Form
Referral Hours & Guidelines
-
Via the Virtue Website:
Homecare providers may Refer a Patient via the Virtue website 7 days a week, 24 hours a day, 365 days per year. Referrals received will be processed during the hours of operation of our Virtual Nursing Hub which are:
08:00 – 19:00 every day, including bank holidays
Via Phone:
Homecare Providers may Refer a Virtue Member via phone 7 days a week, 365 days per year during the hours of 08:00 – 19:00 every day, including bank holidays.
Please note:
Acceptance of a Self-Referral by Virtue is subject to provision of Patient Consent to Virtue, as well as Acceptance of the Patient by Virtue
For Virtue Members with a VitalSign pack, Virtue will initiate Virtual Hospital Clinical Services immediately upon receipt of Patient Consent and Acceptance of the Patient. If a VitalSigns pack has not been pre-purchased, Virtue will dispatch this upon Consent and Acceptance.
-
Via the Virtue Website:
Non-Members may be referred for Elective Remote Monitoring by a Homecare Provider via the Virtue website 7 days a week, 24 hours a day, 365 days per year. Referrals received will be processed during the hours of operation of our Client Services Team which are:
09:00 – 18:00 Monday to Friday, excluding bank holidays
Via Phone:
Homecare providers may refer Non-Members for Elective Remote Monitoring via phone during the hours of operation of the Virtue Client Services Team, which are:
09:00 – 18:00 Monday to Friday, excluding bank holidays.
Please note:
Acceptance of the Referral by Virtue is subject to provision of Acceptance of Virtue’s Terms of Business and the Schedule of Services
Upon Acceptance of Virtue’s Standard Terms of Business and the Schedule of Services, Virtue will take payment for the services and will dispatch any required remote monitoring devices.
The situations we can help with
The following are examples of common situations in which to Refer or Self-Refer to Virtue for each of our respective services:
Acute Virtual Ward
An alternative to attending NHS A&E or urgent treatment centre
An alternative to being admitted to an NHS or private hospital
Enabling early discharge from hospital to home, to shorten hospital stays - Virtue will continue acute treatment in the comfort & safety of home
If IV antibiotics are needed, we can deliver these in the home, preventing a hospital admission
Remote Condition Management
Living with or managing a Long-Term Condition, especially for patients who are vulnerable during winter months
During exacerbations or flare-ups of a condition
Supporting a Doctor or Consultant with improved insight and data collection, to better understand your condition -accelerating effective diagnosis and optimisation of treatment plans & medication
Post-hospital recovery and rehabilitation
Are you a medical professional? View our Acceptance & Exclusion Criteria here.
Virtue Membership
The best and most cost-effective way to access our services is for patients to become a Virtue Member. Once a Member, Patients receive faster access to our services, along with a broad range of high-value benefits.